Search safely

Whether you're a new tenant or an experienced agent: we want ImmoScout24 to be safe for everyone. Here you'll find tips to make using our platform even safer.

To the tips

Current Security Notices

  • 10 June 2026

    ImmoScout24 is now ISO 27001 certified

  • 4 May 2026

    Together with the IVD against fraudulent listings

  • 30 April 2026

    Beware of credit card verification

> Show all articles

Do not transfer money without a rental agreement!

Do not make any advance payments before a valid rental agreement is in place. This reduces the risk of fraud attempts and helps you stay in control throughout the rental process.

Use the ImmoScout24 Messenger

Communicate directly through the ImmoScout24 Messenger. Messages, follow-up questions, and important information remain available in one central place.

Report suspicious listings

If you notice unusual information or suspicious requests, you can report the listing. This helps keep the platform safe for everyone.

Video poster

By clicking the video, a connection to YouTube will be established.

Our tips for:

SCHUFA credit check icon

Data Theft

Be careful who you share which data with. Here you can find out what to look out for.

Protect yourself
SCHUFA credit check icon

Advance Payment Scam

If you are asked for money early in the conversation, you should be careful. We explain why.

Continue
SCHUFA credit check icon

What does “identity verified” mean?

By verifying providers, ImmoScout24 becomes even safer.

What does that mean?
SCHUFA credit check icon

Two-factor authentication

With two-step authentication, the user account is protected twice. Setup is very easy.

Set up now
SCHUFA credit check icon

When is a password secure?

More than half of people in Germany use the same password for several services. That has dangerous consequences.

Read more
SCHUFA credit check icon

More security for business partners

Our customers’ accounts must be especially secure. At the same time, everyone needs access.

Learn more
SCHUFA credit check icon

Discrimination in the housing search

If you want to stand up against discrimination, you are making the right decision. We show you how.

To the guide
SCHUFA credit check icon

Organized crime

The real estate market is still attractive for organized crime. This is where you should be suspicious.

Learn more
SCHUFA credit check icon

ImmoScout24 Team Management

Increase the data security of a shared user account with Team Management.

Set up now
SCHUFA credit check icon

How to get the badge for verified providers

With just a few steps, you can build a lot of trust:

To the guide
SCHUFA credit check icon

How to recognize fake listings

Be careful: listings are posted for apartments that do not exist in order to trick seekers.

What you can do
SCHUFA credit check icon

More diversity

Seekers often experience disadvantages because of their origin, religion, or age. You can help change that.

Get involved
SCHUFA credit check icon

Phishing

You will never be able to achieve 100% protection against fraudulent emails. Here you will find a few tips.

Learn more

More resources

Video poster

Clicking on the video will establish a connection to YouTube.

Video: How Advance Payment Fraud Works

A deposit for a key? That is not a legitimate practice! Here’s how you can easily recognize this scam.

Learn more
Video poster

Clicking on the video will establish a connection to YouTube.

Video: How Identity Theft Works

Fraudsters often want to steal not only your money, but also your personal data. Here’s how you can easily prevent it.

Learn more
support portrait

We’re here to help.

We want to provide the best possible security. However, a certain level of risk always remains. If you still have any doubts, please contact our team of specialists.

Report listing